Commerce policies

OpenAI’s commerce experience is designed to support safe, lawful transactions that maintain user trust. This policy defines categories of products and services that are not allowed to be sold, promoted for sale, or facilitated through OpenAI commerce features.

These standards apply to all commerce surfaces, including product listings or feeds, merchants, and linked web pages. Sellers and products must also comply with OpenAI’s other applicable policies (including our Usage Policies) and all applicable laws and regulations.

OpenAI reserves the right to remove products or sellers, and to restrict commerce features, for any reason.

• Pornography or explicit sexual content, including paid adult subscriptions, explicit video, or sites whose primary purpose is sexual arousal.
• Adult sexual products, including sex toys and fetish-focused products.
• Gambling services that enable wagering money or items of value, including online casinos, sportsbooks, and real-money gaming with cash-out.

• Illegal or regulated drugs, including cannabis/THC products, psychedelics, and similar controlled substances.
• Drug paraphernalia primarily intended to produce, prepare, or consume controlled substances.
• Prescription-only medications or medical products.

• Counterfeit products or replicas that infringe trademarks.
• Tools that facilitate financial fraud, such as card skimmers or synthetic-ID tools.
• Pirated content or piracy-enabling tools, including unauthorized streaming content and cracked software keys.
• Stolen goods or items sold without clear provenance.
• Wildlife or environmental contraband, including items restricted under conservation laws.

• Malware, spyware, or hacking tools intended to gain unauthorized access, exfiltrate data, or control devices without consent.
• Covert surveillance or tracking equipment marketed for clandestine monitoring or unauthorized access.

• Alcoholic beverages (over 0.5% ABV) or kits enabling distillation.
• Tobacco products, including cigarettes, cigars, and smokeless tobacco.
• Nicotine products, including vaping products, nicotine pouches, and nicotine e-liquids.

• Firearms, ammunition, and firearm accessories, including “80%” receivers and magazines.
• Explosives and explosive-related items, including certain fireworks, blasting caps, and bomb precursors.
• Illegal or age-restricted weapons where restricted by law (e.g., certain knives, brass knuckles, batons, or crossbows where prohibited).
• Self-defense weapons (e.g., pepper spray, stun guns, tasers), given legal restrictions in many jurisdictions.
• Extremist merchandise or propaganda that glorifies or supports violent extremist ideologies or designated terrorist groups.

In addition to the categories above, we do not allow certain products or services that are commonly restricted by payment networks and financial partners. These include:

• Debt relief and credit repair 
• Unregulated financial services (e.g., check cashing, shell banks, prop trading)
• Crypto and nfts (e.g., sales, crypto mining, staking)
• Identity theft monitoring (e.g., paid identity-protection plans, dark-web scans)
• Certain legal services (e.g., bail bonds, non-fee law-firm trust funds)
• Certain travel services with high chargeback risk (e.g., charter flights, timeshares, cruise tickets)

Merchants must provide truthful listings and imagery and address customer concerns through the partner platform’s support channels. Merchants may not use ChatGPT commerce features to engage in fraudulent, deceptive, misleading, or unlawful activity. This includes:

• Impersonating a business or brand
• Misrepresenting products, including pricing, availability, origin, condition, or key characteristics
• Using deceptive marketing tactics, such as fake reviews or fabricated endorsements
• Using unclear or unfair terms, including hidden fees or misleading refund or return policies