Commonwealth Bank of Australia (CBA) is partnering with OpenAI to roll out ChatGPT Enterprise across nearly 50,000 employees, making AI a core capability for the entire organization rather than a limited pilot.
With a focus on security, consistency, and familiarity, CBA is building AI fluency through connectors, training, leadership role modeling, and hands-on programs like forums, daily tasks, and internal experiments.
The goal is to embed AI into everyday workflows, then expand into agent-powered use cases that improve customer experience in high-impact moments, including customer service and fraud and scam response.
“When we wanted to get the organization using a very high-quality product with real consistency, we chose OpenAI so we could translate that capability into better outcomes for our customers.”
By pairing enterprise-wide adoption with deliberate engagement, CBA is treating AI as a platform to deliver better outcomes for customers across Australia. Hear more in a brief conversation with Matt Comyn, CEO, Commonwealth Bank of Australia, above.
